Returns & Refunds

If your order is not right, contact us before sending anything back. We will confirm the appropriate return or resolution and provide the correct instructions.

Return eligibility

For a standard change-of-mind return, the product should be unused, unopened, with seals intact where applicable, and returned with its original product packaging. We may not be able to accept an item that has been opened, used, altered or returned in a condition that cannot be resold.

Opened skincare products

Because skincare is hygiene-sensitive, opened or used products are normally not eligible for a change-of-mind return. This does not prevent us from reviewing an item that arrived damaged, incorrect, defective or otherwise affected by a fulfilment issue.

Damaged, incorrect or missing items

If your order arrives damaged, contains an incorrect item or appears incomplete, please contact Customer Care promptly. Include your order number and clear photographs of the parcel, shipping label, outer packaging and affected product where relevant. We will review the information and confirm the next step.

How to request a return

1. Visit Contact Us and provide your order number.
2. Tell us which item you would like to return and the reason for the request.
3. Wait for return confirmation and the return instructions before shipping anything back.
4. Pack the approved item securely and follow the instructions provided by Customer Care.

Do not return items without instructions

Please do not send a parcel to an address found on an old label, invoice or previous shipment without first receiving return instructions. The correct return handling point can depend on the order and the reason for return.

Refund review

When an approved return is received, we check the item against the return request. Once approved, the refund is submitted to the original payment method. Your bank, card issuer or payment provider may require additional time before the credit appears on your statement.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible. We will help where we can, but an order that has already entered fulfilment or been handed to the carrier may no longer be cancellable.

Shipping, customs & other charges

Any responsibility for return shipping, original shipping costs, customs charges or other order-related fees depends on the reason for the return and will be confirmed when your request is reviewed. Where the issue results from an incorrect, damaged or fulfilment-related order, Customer Care will explain the available resolution.