Shipping & Delivery

Orders are dispatched from Hong Kong and delivered across Asia. Qualifying orders of US$69 or more receive free standard shipping.

Where we deliver

We accept delivery addresses across Asia. Service availability is confirmed by the shipping options shown at checkout for your destination. Remote areas or locations with limited carrier service may require additional transit time.

Shipping charges

Standard shipping is free on qualifying orders of US$69 or more. For orders below the free-shipping threshold, the available shipping charge is shown before payment at checkout. Where an expedited service is available, it will also appear as an option at checkout.

Order preparation & dispatch

Orders are prepared after payment has been confirmed. During launches, major promotions or public-holiday periods, preparation can take a little longer than usual. When your parcel is handed to the carrier, tracking information will be added to the order whenever the service supports tracking.

Delivery estimates

Delivery timing varies by destination, local courier network and customs processing. Any estimate shown at checkout or by the carrier is an estimate rather than a guaranteed delivery date. Carrier tracking is the best source for the latest movement after dispatch.

Customs, duties & local taxes

Depending on the destination, customs duties, import taxes or local handling charges may apply. If a charge is not collected during checkout, it may be requested by the local authority or delivery carrier and is the recipient’s responsibility.

Delivery address changes

Please review the recipient name, address, postal code and phone number carefully before completing checkout. If you notice an error, contact Customer Care as soon as possible. Once a parcel has been dispatched, an address change may no longer be possible.

Tracking & delayed parcels

You can use our Track Order page or the tracking link provided with your shipment. A new tracking number may take some time to show its first carrier scan. If tracking has stopped updating for an extended period, contact us with your order number so we can review the shipment.

Damaged or delivery-related issues

If a parcel arrives visibly damaged, incomplete or with the wrong item, please keep the packaging and contact us promptly. Your order number and clear photos of the parcel and item help us review the issue faster.